SHIPPING & RETURNS POLICY

Effective Date: July 10, 2026

Thank you for purchasing artwork from Lucas Smith Art. Every piece is created and packaged with care. The following policy outlines our shipping, delivery, and return procedures.

1. Order Processing

Original artwork is typically prepared for shipment within 6 to 12 business days after payment has been received, unless otherwise noted.

Commissioned artwork and custom orders will be shipped according to the timeline outlined in the Commission Agreement.

Business days do not include weekends or U.S. federal holidays.

2. Shipping Methods

Artwork is professionally packaged to help ensure safe delivery.

Orders may be shipped using reputable carriers, including:

  • UPS

  • FedEx

  • USPS

  • DHL (for select international orders)

Shipping carriers are selected at the discretion of Lucas Smith Art unless otherwise agreed.

3. Shipping Rates

Shipping costs are calculated during checkout unless free shipping is offered as part of a promotion or stated on the product page.

Any applicable taxes, customs duties, import fees, or brokerage charges are the responsibility of the purchaser unless otherwise required by law.

4. Domestic Shipping

Lucas Smith Art currently ships throughout the United States.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

5. International Shipping

International shipping may be available for select artwork.

The purchaser is responsible for:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Any additional fees imposed by the destination country

Lucas Smith Art is not responsible for delays caused by customs inspections or international shipping carriers.

6. Tracking Information

When available, tracking information will be emailed after your order has shipped.

Please allow time for tracking updates to appear within the carrier's system.

7. Delivery Delays

Delivery dates are estimates only.

Lucas Smith Art is not responsible for delays resulting from:

  • Weather

  • Wildfires

  • Natural disasters

  • Customs processing

  • Carrier delays

  • Labor disputes

  • Supply chain disruptions

  • Government actions

  • Other events beyond our reasonable control

8. Damaged Shipments

If your artwork arrives damaged:

  1. Notify Lucas Smith Art within five (5) calendar days of delivery.

  2. Retain all original packaging materials.

  3. Do not discard the shipping box.

  4. Email clear photographs of:

    • The damaged artwork

    • The front and back of the artwork

    • The shipping box

    • Packaging materials

    • Shipping label

Failure to provide the requested documentation may affect our ability to process a claim with the shipping carrier.

9. Lost Packages

If your shipment appears lost, please contact Lucas Smith Art as soon as possible.

We will work with the shipping carrier to investigate the shipment.

Lost package claims are subject to the carrier's investigation procedures.

10. Returns

Because original artwork is unique, all sales are generally considered final.

Returns may be accepted only if:

  • The artwork arrives damaged and cannot reasonably be repaired or replaced.

  • An incorrect item was shipped.

  • A return is otherwise required by applicable law.

Any approved return must receive prior written authorization from Lucas Smith Art.

Unauthorized returns may be refused.

11. Exchanges

Exchanges are not guaranteed.

If approved, exchange requests will be considered on a case-by-case basis, subject to artwork availability.

12. Commissioned Artwork

Due to the custom nature of commissioned artwork:

  • Deposits are generally non-refundable once work has begun.

  • Completed commissioned artwork cannot be returned or exchanged unless otherwise required by law or specified in the Commission Agreement.

13. Refused Deliveries

If a shipment is refused without prior authorization, the purchaser may be responsible for:

  • Original shipping costs

  • Return shipping charges

  • Insurance fees

  • Any carrier-imposed fees

Refunds, if applicable, will be issued only after the artwork has been safely returned and inspected.

14. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Lucas Smith Art is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping addresses.

15. Artwork Care After Delivery

Once artwork has been delivered, purchasers are responsible for its proper care and display.

To help preserve your artwork:

  • Avoid prolonged exposure to direct sunlight.

  • Maintain stable indoor temperature and humidity.

  • Do not display artwork in areas with excessive moisture.

  • Clean gently with a soft, dry microfiber cloth.

  • Do not use household cleaners, solvents, or abrasive materials on the artwork.

16. Questions

If you have questions regarding shipping or returns, please contact:

Lucas Smith Art
Website:www.lucassmithart.com
Email: lucas@lucassmithart.com